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Coast to Coast Music Policies | ||||||||||||||||||||||||||||||||||||||||
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Contact Information Coast to Coast Music PO Box 1857 Ellicott City, MD 21041-1857 Telephone: (410) 480-9514 Toll Free: (800) 776-5015, (800) 438-3543, (800) 438-3544 Fax: (410) 750-3570 E-mail: coast2coastmusic@yahoo.com Please note: This is a mailing address for orders, payments, billing, and correspondence ONLY. It is not a return shipment address. See the Return Policy below. Our Customer Service hours are: 10:00am to Noon and 1:00pm to 4:00pm, Monday through Thursday. Orders may be placed at our web site and correspondence my be emailed 24 hours per day, seven days per week. These are the quickest and most efficient ways to place orders and ask questions. Checks and Money Orders Orders to be paid by check or money order should be mailed to the above address. We also accept credit card orders by telephone or fax (see phone numbers above). Our office hours are 10:00am to Noon and 1:00pm to 4:00pm Eastern Time, Monday through Thursday. For the best service, please submit your orders via our secure web site 24 hours a day, seven days a week.. Privacy Policy We will hold your private information in strict confidence. By using our secure ordering site your credit card information is encrypted for safety. We will not distribute or sell your private information or your E-Mail address to third parties. We will add your E-Mail address to our customer mailing list and customer E-Mail list. With our customer mailing list and E-Mail list we can notify you of changes to the website, new products or services, and specials. The volume is typically low (1 or 2 messages per month on average). If you do not want to get E-Mails you will be given a method to remove your address with the letter welcoming you to the list. Shipping & Handling Information Shipping costs depend on the weight of the shipment and your location. To calculate your shipping costs go to our "Shop On-Line" page and put the items you want in a shopping cart by clicking on the "buy now" button. You will be asked to enter your country or zip code after adding the first item and then the shipping charges will then be calculated for you. US shipments are sent by USPS First Class or Priority Mail. International shipments are sent only by USPS Global Express Mail (EMS). Return Policy Due to health regulations HARMONICAS ARE NOT RETURNABLE. In addition, ALL sales from Coast to Coast Music are final. We do not accept returns unless an incorrect shipment was made. If we have made an incorrect shipment to you, you must get a return authorization number and a correct return shipping address before returning the package. The correct return shipping address is not available on this web site and will only be given to those who have properly requested and been given a return authorization number. If a returned package arrives at the wrong address, or without a return authorization on the outside, the package will be refused and returned to you. We will take no responsibility for packages that are sent to us without following this procedure. If you have received an incorrect shipment, Click Here to request a return authorization number.
Occasionally it happens that a product is defective from
the factory. For this reason all products are warranted
and serviced directly by the manufacturers. If you have
received a defective product, or think you have a warranty issue with any of the products you have purchased from us, please contact the
manufacturer involved directly for instructions to get
your product repaired or replaced. You should call
the manufacturer first BEFORE sending your item to them to
get their instructions for the return. Please
understand, this is a requirement of the manufacturers and
it is not up to us or our discretion - the manufacturers
will ONLY accept warranty returns from the final consumer,
not from the dealer.
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Coast to Coast Music • PO Box 1857 • Ellicott City, MD 21041
E-Mail: coast2coastmusic@yahoo.com • Telephone: 800-776-5015 • Fax: 410-750-3570
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All contents © 1995 - 2004 Coast to Coast Music. All rights reserved.